Right and period of withdrawal of the Customer for orders placed on the Site

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.

The withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier and designated by him, has taken physical possession of the goods.

All products supplied by RACK AND RIDE benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the RACK AND RIDE company which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: RACK AND RIDE, 38 chemin de la fortune, Arles 13200, or by email to the following address: contact@rackandride. com, within forteen days of delivery.


After verifying that the return conditions are met, the Customer is required to carefully pack the returned products in the package of his choice, and to ensure that the package is securely closed with an adhesive tape.

Products returned by the Customer to the Seller must be sent to:

22 bis rue roland,
Léognan, 33850

The Customer is free to use the carrier of his choice.

The postal costs incurred to return the products to the Seller are entirely borne by the Customer.

The Seller will make the refund using the same means of payment as the Customer used for the initial transaction.

The Seller will reimburse the Customer within three (2) to fifteen (15) days (delay variable depending on the bank), upon recovery of the goods by the Seller or upon justification by the Customer of the shipment of these goods, the date retained being that of the first of these facts.

The withdrawal of the Order by the Customer will only be effectively taken into account provided that the product for which reimbursement is requested by the Customer from the Seller has been sent to the Seller within the said fifteen (15) day period.