Terms of use

These conditions of sale are concluded on the one hand by the company RACK AND RIDE with a share capital of 1200 € whose head office is located in Arles, registered in the Trade and Companies Register of Tarascon under number 900 917 022 below. hereinafter referred to as "RACK AND RIDE" and managing the rackandride.com site and, on the other hand, by any natural or legal person wishing to make a purchase via the rackandride.com website hereinafter referred to as "the buyer".

Section 1. Object

These conditions of sale aim to define the contractual relationship between RACK AND RIDE and the buyer and the conditions applicable to any purchase made through the rackandride.com website. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the rackandride.com site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity , allowing him to engage under these general conditions of sale.

The RACK AND RIDE company retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Section 2. Products

The products offered are those which appear on the rackandride.com site of the company RACK AND RIDE, within the limits of available stocks. The RACK AND RIDE company reserves the right to modify the assortment of products at any time.

Each product is presented on the website in the form of a description containing its main technical characteristics (capacity, use, composition, etc.). The photographs are as accurate as possible, but do not bind the Seller in any way. The sale of the products presented on the rackandride.com site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

Section 3. Prices

The Products are supplied at the current prices appearing on the Site when the Order is registered by the Seller. The prices are expressed in euros, excluding and including tax and excluding delivery costs which remain the responsibility of the Buyer unless otherwise stated or in special conditions. More specifically, the price does not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the Site and calculated prior to placing the order.
Not included in the price is any Product that is not intended for sale.

The rates take into account any reductions that may be granted by the Seller on the Site. These prices are firm and non-revisable during their period of validity, as indicated on the Site, the Seller reserving the right, outside this period of validity, to modify the prices at any time.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
The Seller reserves the right to modify the prices of the Products presented on the Site. In any case, the Products will be invoiced to the Buyer on the basis of the prices in force at the time of the validation of the Order.

Section 4. Order and payment terms

Before any order, the buyer can create an account on the rackandride.com site. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to consult his account (order status, profile, etc.), must identify himself using this information. The RACK AND RIDE company offers the buyer to order and pay for his products in several stages, with 2 payment options to choose from:

The Customer can pay for his Order online by credit card (Carte Bleue, Visa and Mastercard, American Express and Paypal), indicating a valid credit card number and expiry date, as well as the numbers on the back of his card. banking.

Any refund made without delay on the customer's account in the event of the unavailability of a property may not give rise to any compensation.

The Customer guarantees to the Seller that he has the necessary authorizations to use the means of payment he has chosen when placing his Order. The validation of the Order is subject to the validation of the bank payment center chosen by the Seller. In the event of the bank's refusal, the Order is not finalized and is cancelled. As part of the fight against fraud on the Internet, information relating to the Order and the means of payment of the Customer may be transmitted by the Seller to any third party for verification.

The Seller, in collaboration with the bank managing electronic payments, checks all Orders that have been validated on the Site. Thus, any Order that has a delivery address different from the Customer's billing address may be verified by the Seller. In this context, the Seller may be required to ask the Customer for information and documents necessary for the execution of the Order: proof of address of the Customer and/or of the person indicated for the delivery address, justification of the bank details of the Customer, etc These requests are made to the Customer by e-mail or by telephone.

The bank account attached to the method of payment used by the Customer will be debited from the finalization of the order made by the Customer on the Site. The Seller may suspend or cancel any Order and/or any delivery, whatever its nature and its state of execution, in the event of non-payment, total or partial, of any sum which would be due by the Customer or in the event of payment incident (hereinafter, together, "Incident"). Subsequently, any new Order by the Customer may be refused or any delivery by the Customer may be suspended in the event of an Incident on a previous Order placed by the Customer. The Customer will be informed by the Seller, if necessary. Once the Order affected by an Incident has been settled by the Customer, or once the Incident has been resolved to allow the settlement and finalization of the Order, the personal data relating to this Incident recorded by the Seller will be erased. If the Incident is not resolved, the personal data relating to this Incident will be kept for a period of two (2) years from the date of occurrence of the Incident. When the personal data relating to an Incident is erased by the Seller, either due to the resolution of the Incident, or at the expiry of the two (2) year period, the Customer concerned by the Incident may new orders.

In order to ensure the security, integrity and confidentiality of payments made via the Site, the details of Customers' bank cards are encrypted using the SSL (Secure Socket Layer) protocol during their transit via the Internet.

The information relating to the Customer's means of payment provided in the Order Form will be processed securely by the Seller's payment provider, the company Stripe, and the qonto Bank (and Paypal if applicable) in order to process and authorize payment for the Order and analyze a bank transaction and fight against credit card fraud.

The occurrence of an outstanding payment due to fraudulent use of a credit card may result in the registration of the details of the Order Form associated with this outstanding payment in a payment incident file implemented by Stripe. An irregular declaration or an anomaly may also be subject to specific processing by Stripe.

The confirmation of an order entails acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation of availing oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company RACK AND RIDE will communicate to him by e-mail the confirmation of the registration of his order.

If the buyer wishes to contact RACK AND RIDE, he can do so either by post to the following address: RACK AND RIDE, 38 chemin de la fortune, Arles 13200; or by email to the following address: contact@rackandride.com.

Section 5. Retention of title

The RACK AND RIDE company retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Section 6. Delivery

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Deliveries are made by La Poste (Colissimo service), Mondial Relay or UPS, delivery service with or without tracking, delivery with or without signature. Delivery times are given for information only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The company RACK AND RIDE will be able to provide the buyer with the tracking number for their package by e-mail.

The buyer is delivered to his home by his postman. In the absence of the buyer, he will receive a delivery notice from his postman, which allows him to withdraw the products ordered from the nearest post office, for a period indicated by the postal services. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company RACK AND RIDE. The buyer is required to check, in the presence of the La Poste employee or the deliverer, the condition of the packaging of the goods and their contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Section 7. Withdrawal

Right and period of withdrawal of the Customer for orders placed on the Site

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.

The withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier and designated by him, has taken physical possession of the goods.

All products supplied by RACK AND RIDE benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the RACK AND RIDE company which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: RACK AND RIDE, 38 chemin de la fortune, Arles 13200, or by email to the following address: contact@rackandride. com, within forteen days of delivery.


After verifying that the return conditions are met, the Customer is required to carefully pack the returned products in the package of his choice, and to ensure that the package is securely closed with an adhesive tape.

Products returned by the Customer to the Seller must be sent to:

22 bis rue roland,
Léognan, 33850

The Customer is free to use the carrier of his choice.

The postal costs incurred to return the products to the Seller are entirely borne by the Customer.

The Seller will make the refund using the same means of payment as the Customer used for the initial transaction.

The Seller will reimburse the Customer within three (2) to fifteen (15) days (delay variable depending on the bank), upon recovery of the goods by the Seller or upon justification by the Customer of the shipment of these goods, the date retained being that of the first of these facts.

The withdrawal of the Order by the Customer will only be effectively taken into account provided that the product for which reimbursement is requested by the Customer from the Seller has been sent to the Seller within the said fifteen (15) day period.

Section 8. Guarantee

The company RACK AND RIDE, in the process of distance selling, is bound only by an obligation of means. Its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

Section 9. Responsibility

The company RACK AND RIDE, in the process of distance selling, is bound only by an obligation of means. Its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

Section 10. Intellectual property

All elements of the rackandride.com site are and remain the exclusive intellectual property of RACK AND RIDE. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Section 11. Personal data

The RACK AND RIDE company undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the user has a right to access, modify and delete information concerning him. He can make the request at any time by mail to the following address: RACK AND RIDE, 38 chemin de la fortune, Arles 13200, or by email to the address: contact@rackandride.com.

Article 12. Customs Duties

Any product ordered on the Website and exported outside of mainland France by the Customer may incur potential customs duties and taxes to be paid in accordance with the legislation in force in the respective country. The import taxes must be paid by the Customer, and under no circumstances shall rackandride.com be held responsible. rackandride.com is not obligated to inform the customer about applicable customs duties and taxes and advises them to inquire with the authorities of the respective country.